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Consumer SocialRetention System

NexoCircle

Shipped an offline-first membership operating system.

Context

Digital loneliness is peaking. Existing platforms (Meetup, Facebook Groups) optimize for online engagement, not offline trust.

  • High trust requirement for offline safety
  • Gamified retention mechanics needed
  • Multi-city event coordination

The Core Problem

Online-first platforms fail to transition users to offline interactions because they lack the 'social scaffold' needed to break the ice.

System Architecture

Trust & Vetting Flow

Multi-stage application and verification system.

Event Ticketing Engine

Inventory management for limited-seat micro-events.

Member Directory

Privacy-aware searchable graph of member interests.

System Logic Flow

01

User applies → Vetted by community manager.

02

Accepted user gains access to 'New Member' events only.

03

Attending offline event unlocks digital directory.

04

Hosting an event unlocks 'Core Member' status.

200+Active MembersPaying tier
60+Offline EventsHost-led gatherings
85%Retention3-month cohort

Before

  • × Disconnected WhatsApp groups
  • × Manual event spreadsheets
  • × No safety vetting
  • × Host burnout

After

  • Unified membership portal
  • Automated ticketing & reminders
  • Verified trust tiering
  • Distributed hosting tools

Learnings

"Offline trust must be earned digitally first."

"Gamification works best when it unlocks status, not badges."

"Small groups (6-8) retention > Large parties."

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